Last updated: May 18, 2025
Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how you can control it. We comply with GDPR, COPPA, CCPA, and Vietnam's data protection laws.
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SolidStudio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, games, mobile applications, and related services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services. This policy complies with applicable data protection laws including GDPR (EU), CCPA (California), COPPA (Children's Online Privacy Protection Act), and Vietnam's Law on Cybersecurity and Personal Data Protection. Not every practice described in this Privacy Policy applies to every app, game, or service we offer. The specific permissions, data types, and features used by a particular app are described within that app and on its App Store product page.
• Account registration: username, email address, password, date of birth • Profile information: display name, avatar, bio • Payment information: billing address, payment method (processed securely by third-party providers — we do not store card details) • Communications: messages you send us via contact forms, support tickets, or email • User-generated content: in-game content, reviews, comments For community apps, content you submit — such as chord charts, lyrics, and comments — together with your display name may be publicly visible to other users as soon as you post it.
• Device information: device type, operating system, browser type and version, device identifiers (IDFA, GAID) • Log data: IP address, access times, pages viewed, referring URLs, crash reports • Gameplay data: game progress, scores, session duration, in-game actions, purchases • Location data: general geographic location based on IP address (we do not collect precise GPS location without explicit consent) • Cookies and tracking technologies (see Section 5)
• Social login providers (Google, Facebook, Apple): basic profile information when you choose to sign in via these platforms • Analytics partners: aggregated usage statistics • Advertising partners: ad interaction data (only for non-personalized ads for users under 16) • Payment processors: transaction confirmation data
Certain apps request access to your device's microphone to power real-time audio or pitch-detection features. Audio captured is processed entirely on your device and is never recorded, stored, or transmitted to us or any third party. You can revoke microphone access at any time in your device's Settings.
We use the information we collect for the following purposes: • Provide, operate, and maintain our Services • Create and manage your account • Process transactions and send related information including purchase confirmations • Deliver in-game features, leaderboards, achievements, and social features • Send administrative information such as updates, security alerts, and support messages • Respond to your comments, questions, and customer service requests • Analyze usage patterns to improve our Services and develop new features • Personalize your experience and deliver relevant content • Detect, prevent, and address fraud, cheating, and technical issues • Comply with legal obligations and enforce our Terms of Use • Send promotional communications (with your consent where required)
For users in the European Economic Area (EEA), we process your data based on the following legal grounds: • Contractual necessity: processing required to fulfill our Terms of Use (account management, gameplay services) • Legitimate interests: improving our Services, fraud prevention, security • Legal obligation: compliance with applicable laws • Consent: marketing communications, certain cookies, personalized advertising You may withdraw consent at any time by contacting us or adjusting your settings.
SolidStudio takes children's privacy very seriously. Our general Services are not directed to children under the age of 13 (or 16 in the EEA). • We do not knowingly collect personal information from children under 13 without verifiable parental consent. • Games rated for all ages or targeted at children require parental consent before account creation. • We do not serve behavioral advertising to children under 16. • We do not enable social features (chat, friend lists) for verified child accounts without parental consent. • In-app purchases in children's games require parental authorization. • We do not share children's data with third parties for marketing purposes. If we discover that a child under 13 has provided personal information without parental consent, we will delete such information immediately. Parents or guardians may contact us at support@solidstudiogame.com to request access to, correction of, or deletion of their child's data.
We do not sell your personal information. We may share your information with: • Service providers: third-party vendors who assist in operating our Services (cloud hosting, analytics, payment processing, customer support). They are bound by contractual obligations to protect your data. • Business partners: with your consent, for joint promotions or co-developed games. • Legal compliance: when required by law, court order, or government authority, or to protect the rights, property, or safety of SolidStudio, our users, or the public. • Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy. • Aggregated data: we may share anonymized, aggregated data that cannot reasonably be used to identify you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We retain your personal information for as long as necessary to: • Maintain your account and provide our Services • Comply with legal obligations (tax records, fraud prevention) • Resolve disputes and enforce our agreements Specific retention periods: • Account data: retained until account deletion + 30 days • Transaction records: 7 years (legal/tax requirements) • Gameplay logs: 2 years • Support communications: 3 years • Marketing data: until consent is withdrawn When data is no longer needed, we securely delete or anonymize it.
We implement industry-standard security measures to protect your information: • Encryption: all data transmitted between your device and our servers is encrypted using TLS/SSL • Secure storage: sensitive data is encrypted at rest using AES-256 encryption • Access controls: strict internal access controls and employee data protection training • Regular audits: periodic security assessments and penetration testing • Incident response: a dedicated process for detecting and responding to data breaches Despite our efforts, no security system is impenetrable. In the event of a data breach that affects your rights, we will notify you as required by applicable law (within 72 hours for GDPR, as required for other jurisdictions).
Depending on your location, you may have the following rights: • Access: request a copy of the personal data we hold about you • Correction: request correction of inaccurate or incomplete data • Deletion: request deletion of your personal data ("right to be forgotten") • Portability: receive your data in a structured, machine-readable format • Restriction: request that we limit the processing of your data • Objection: object to processing based on legitimate interests or for direct marketing • Withdraw consent: withdraw consent at any time where processing is based on consent To exercise your rights, contact us at support@solidstudiogame.com. We will respond within 30 days. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection authority. Account deletion: if an app offers user accounts, you can permanently delete your account at any time directly in the app, typically under Settings → Account → Delete Account. When you delete your account, your personal data — such as your email address and display name — is permanently removed from our systems. Content you posted publicly may remain visible but is anonymized and no longer linked to your identity. You can also request account deletion by emailing support@solidstudiogame.com.
Our Services may contain links to third-party websites, apps, or services (such as social media platforms, app stores, or advertising networks). We are not responsible for the privacy practices of these third parties. Third-party services integrated into our apps and games include: • Apple App Store / Google Play: app distribution and in-app purchase processing, governed by their respective privacy policies • Google Firebase (Google Analytics for Firebase): usage analytics, crash reporting and app performance monitoring • Google AdMob: in-app advertising (non-personalized for minors) • Supabase: database, authentication, and storage infrastructure for our account-based apps (data hosted in Singapore) We encourage you to read the privacy policies of these third-party services: • Apple — https://www.apple.com/legal/privacy/ • Google / Firebase / AdMob — https://policies.google.com/privacy • Supabase — https://supabase.com/privacy
SolidStudio operates primarily in Vietnam. Your data may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws as your jurisdiction. For our account-based community apps, your account data (such as your email address and display name) and the content you submit are stored on Supabase infrastructure located in Singapore. We do not sell your personal data. For users in the EEA/UK, we ensure that international transfers comply with GDPR requirements through: • Standard Contractual Clauses (SCCs) approved by the European Commission • Adequacy decisions where applicable • Other appropriate safeguards as required by law
With your consent, we may send you push notifications about game updates, events, promotions, and new releases. You can opt out at any time by: • Adjusting notification settings in the game or app • Disabling push notifications in your device settings • Clicking "unsubscribe" in any marketing email We will not send marketing communications to users who have opted out. Please note that even after opting out of marketing, we may still send you transactional or service-related communications.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by: • Posting a notice on our website or within the game • Sending an email notification (for registered users) • Requesting renewed consent where required by law The date of the latest revision is displayed at the top of this page. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: SolidStudio — Privacy Team Email: support@solidstudiogame.com Address: Ho Chi Minh City, Vietnam Response time: within 30 days For GDPR-related requests, you may also contact our Data Protection Officer (DPO) at support@solidstudiogame.com.
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