Help Center
How can we help?
Questions, bugs, billing, or account help — the SolidStudio team is here for you. Send us a message or browse the FAQ below.
Fast Response
We reply within 1–2 business days
Email Support
Reach us anytime via the form below
Global Help
Support for users worldwide
Need help?
Send us a message and we'll get back to you within 1–2 business days.
Frequently Asked Questions
How do I get help with an app?
Fill out the support form above and include the following so we can help you faster: • App name and version • Your device model and OS version • A description of the problem (and screenshots if possible) • Steps to reproduce the issue
I was charged but did not receive my purchase
In-app purchases are processed by Apple (App Store) or Google (Play Store). If a purchase did not unlock correctly: • First, try the "Restore Purchases" option inside the app. • Make sure you are signed in with the same store account used for the purchase. • If the problem persists, contact us with your order/receipt ID and we will resolve it. For refunds, please note that payments are handled by the App Store / Play Store and may need to be requested through them directly.
How do I delete my account or data?
You can request deletion of your account and associated personal data at any time. Send us a message using the form above with the subject "Account Deletion Request", from the email address linked to your account. We will process your request within 30 days.
How do I report a bug or give feedback?
We love hearing from users! Send bugs, suggestions, or general feedback using the support form above. Your input directly helps us improve our apps.
How long until I get a reply?
We typically respond within 1–2 business days. During weekends and public holidays responses may take a little longer.
For privacy questions, see our Privacy Policy.
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